May 28 -- Customer Service From the Inside Out

This webinar unveils the truth about customer service from the inside out. You’ll be surprised at what you can learn about customer service and client loyalty when you pull back the covers of your own organization. You may have been looking for service in all the wrong places. Don’t miss this exciting webinar. Register Today! - May 28, 2013 @ 11:00 am CDT.

The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit.

• New! Succession Planning and Talent Management: Identify and Assess Perfromance (John Bradford part 3)
• New! The Iron Man Core: Your Personal and Organizational Missions
• New! CIA Inhibitors that Stifle Change in Your Organization: Conflict, Indifference, and Agreement 
• Leading From the Center: How Real Leaders Inspire Followership
• Understanding the Performance and Potential Matrix for Succession Planning and Talent Management (John Bradford part 1)
• Succession Planning and Talent Management: Identify and Assess Potential (John Bradford part 2)
• HCI Webinar: Get Your New Hires Up to Speed...Fast!
• Motivating Through "Match" Rather Than Money
• Emotional Intelligence: Get a Clue! (EI Part I of the Series)
• Emotional Intelligence: They "Get" Me (EI Part II of the Series)
• Emotional Intelligence: The Power Within (EI Part III of the Series)
• Emotional Intelligence: Make Them Want to Follow You (EI Part IV of the Series)
• Improve Performance and Achieve Measurable Bottom-Line Results
• 7 Deadly Sins of Leadership
• HCI Webinar: Lay the Groundwork for Effective Onboarding
• The Pros and Cons of Values-Based Leadership
• The Secret Behind Transformational Leadership
• Leaders of Change: How to Spot Them
• Leadership Development: Proven Steps to Increase Effectiveness in Any Organization
• Organizations that Transform Toxic Leaders: Mission vs. Management
• The Elephant in the Room: 3 Issues No One Wants to Talk About that are Impacting Leadership in Your Organization
• Rethinking Company Resources: Are you Wasting Money on Benefits That Don't Yield Enhanced Employee Engagement?
• Powerful Act of Coaching
• Demystifying Derailers: How to Help Leaders Manage Their Personal Derailers
• Emotional Intelligence: A Deeper Dive into EI and Personality
• Leadership Strategy – The Why, the How, the Results!
• 21st Century Leaders – New Requirements for Today’s Top Tier
• Feel More Confident as a Manager, Mentor & Coach
• You Just Spent $50K on Your Company's Competency Model, NOW WHAT?
• Leadership Culture: What do You Have, What do You Want, and How to Get it
• A Realistic and Practical Approach to Competency Development
• Leadership Charisma: Engaging Leadership
• Taking The Guesswork out of Associate Selection and Performance
• Succession Planning: 3 Things You May Not Have Considered
• Emotional Intelligence
• Leadership Stress: An In-depth Look at How Stress Can Impact Leaders and Organizations
• A Realistic and Practical Approach to Implementing Competencies
• Aligning Sales and Leadership for Success in Your Organization
• Talent Management in Healthcare: Taking a New Look
• Best Practices for Improving Workplace Productivity and Organizational Performance
• Develop and Motivate a Winning Sales Team