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With the Workplace 101: Blog, it is our mission to help organizational leaders and HR professionals improve their performance and workforce productivity by better understanding the application and value of workplace assessments.

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What have we learned from 2011? 4 New Year’s Resolutions for 2012

Posted by Jeffrey Meyers on Tue, Jan 03, 2012

2012 New Year%27s Resolutions resized 600

As the calendar turns to a new year, it is time to reflect on successes and failures of the past year in order to grow and improve in the next. New Year’s resolutions are infamous for being abandoned before the goals are met. They sound good, but are often unrealistic. Some people’s goals are too lofty while others set too many.

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Tags: Executive Succession Planning, Customer Loyalty, Customer Service, Pre-Hire Assessments, Crisis Management, Carol Bartz, Yahoo, Morgan Stanley, Bank of America, Netflix, Meg Whitman, HP, Behavioral Assessments, Succession Planning

Putting Customer Loyalty to the Test at Netflix

Posted by Jeffrey Meyers on Thu, Sep 22, 2011

Are Executive Blind Spots To Blame?

Customer loyalty is being put to the test at Netflix. Driven by internal reorganization and changing technology, the company is making bold moves at the expense of their customers. Could executive blind spots be part of the cause?

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Tags: Customer Loyalty, Organizational Change, Executive Blind Spots, Netflix, 360-Degree Assessments

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