Why assess customer service employees? The cost of a bad hire in customer service is very high considering the on-boarding costs, poor productivity, lost revenue, and potential damage to the organization’s reputation.

Let us show you how the Customer Service Profile™ can benefit your company.

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• The average unhappy customer will tell 8 to 16 people about it.
• 91% of unhappy customers will never purchase service from you again.
• It costs 5 times more to attract a new customer than to keep a current one.
• If you make an effort to remedy customers' complaints, 82% to 95% of them will stay with you.